Bellstand Attendant

Marriott International • Washington, MA

357d • $15

About The Position

The position involves greeting and escorting guests to their rooms, opening doors, and assisting guests and visitors as they enter and leave the property. Responsibilities include informing guests about property amenities, services, hours of operation, and local areas of interest and activities. The role requires identifying and explaining room features to guests, transporting guest luggage to and from rooms, assisting with luggage storage and retrieval, and helping guests in and out of vehicles. Additionally, the position involves supplying guests with directions, arranging transportation, and communicating parking procedures. The candidate must follow all company policies and procedures, report accidents and unsafe conditions, maintain a clean and professional appearance, and ensure confidentiality of proprietary information. The role requires welcoming and acknowledging all guests, anticipating their service needs, assisting individuals with disabilities, and expressing genuine appreciation. Clear and professional communication is essential, as is the ability to develop positive working relationships. The job also requires compliance with quality assurance standards and the ability to read and verify information in various formats. Physical demands include moving at a required speed, standing or walking for extended periods, lifting and carrying objects, and navigating uneven surfaces and stairs. Other reasonable job duties may be assigned by supervisors.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Greet and escort guests to rooms.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests of property amenities, services, and hours of operation.
• Identify and explain room features to guests.
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles.
• Supply guests with directions.
• Arrange transportation for guests/visitors.
• Communicate parking procedures to guests/visitors.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Maintain awareness of undesirable persons on property premises.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats.
• Move at a speed required to respond to work situations.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Benefits

• Health care benefits
• Earned paid time off and/or sick leave
• Life insurance
• Disability coverage
• Other life and work wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees