Bellperson

AccorHotel • Boston, MA

104d

About The Position

The primary duties of the Bell person are to help with the check in/ checkout processes, and to accommodate guests during their stay in a pleasant and efficient manner. The Bell person is responsible for helping guests / clients into and out of the property to the best of his or her ability, and for providing the delivery of items to guests on an as needed basis. Must be able to stand and walk throughout entire shift. Engage guests waiting in line to check in. Must be able to work in a team and get along with others. Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel. AM, PM and Overnight shifts required. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working. Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations. Greet guest in a pleasant manner, load and unload and offload carts, escort guests to rooms, explain amenities and safety procedures, check/store luggage for arrivals and departures, deliver messages to meeting rooms, deliver flowers and packages to guest rooms, complete room changes, give directions, and open doors.

Requirements

• Experience in a hotel or related field or high school diploma preferred
• Ability to stand and walk throughout entire shift
• Ability to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or 20 pounds of force constantly
• Ability to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Ability to work well in stressful, high-pressure situations
• Ability to maintain composure and objectivity under pressure

Responsibilities

• Help with the check in/checkout processes
• Accommodate guests during their stay
• Assist guests/clients into and out of the property
• Deliver items to guests as needed
• Engage guests waiting in line to check in
• Work in a team and get along with others
• Approach encounters with guests and employees in a friendly manner
• Maintain regular attendance as per Fairmont Standards
• Maintain high standards of personal appearance and grooming
• Comply with Fairmont standards and regulations
• Greet guests in a pleasant manner
• Load and unload carts
• Escort guests to rooms and explain amenities and safety procedures
• Check/store luggage for arrivals and departures
• Deliver messages to meeting rooms
• Deliver flowers and packages to guest rooms
• Complete room changes
• Give directions
• Open doors

Benefits

• Employee Benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Ability to make a difference through Corporate Social Responsibility activities like Planet 21

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED