About the position
Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel. Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas. Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion. Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders. Undertake the duties and responsibilities of the Doorman, as directed by the Guest Service Manager. Ensure all luggage is collected from guestrooms within the standard time. Ensure that all luggage is delivered immediately as instructed by Royal Service and placed in the room to the correct standard. Handle all Guest property with extreme care. To assist with room changes as directed by the Front Office. Ensure that all long term Guest luggage is stored correctly and logged in the correct manner. Ensure that guest elevators are only used when is absolutely necessary and when deliveries to guestrooms are of an urgent nature - this will be deemed by the Guest Service Manager. To assist in the departmental training of new colleagues. Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination. Display an attitude of friendliness, courtesy and sincerity to all Guests (both internal and external), making them feel welcome and at ease, using guest names at every given opportunity. Be fully aware of all restaurants and services in the Hotel, being knowledgeable of opening times, type of cuisine and dress code. Maintain amicable and co-operative working relations with other departments in the Hotel. Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself. Be aware of the departmental schedule and to always be on time for duty.
Responsibilities
- Deliver Guests' luggage, messages, and other items within the Hotel.
- Keep the Lobby and front entrance clean, focusing on glass areas and main doors.
- Record and deliver all items for Guests and colleagues in a timely manner.
- Maintain a presence in the Lobby to assist Guests.
- Undertake Doorman duties as directed by the Guest Service Manager.
- Collect luggage from guestrooms within standard time.
- Deliver luggage immediately as instructed by Royal Service.
- Handle Guest property with care.
- Assist with room changes as directed by the Front Office.
- Store long-term Guest luggage correctly and log it.
- Use guest elevators only when necessary.
- Assist in training new colleagues.
- Direct guests to the correct destination for hotel functions.
- Display friendliness and courtesy to all Guests.
- Be knowledgeable about hotel restaurants and services.
- Maintain good relations with other departments.
- Comply with Health and Safety legislation.
- Be punctual for duty.
Requirements
- Proficient in English (verbal & written).
- Ability to handle multiple tasks in a fast-paced environment.
- Flexibility in working hours and willingness to work overnight.
- Prior experience in customer service is an asset.
- Ability to lift up to 25kg.
Benefits
- Paid time off
- Medical, Dental and Vision Insurance
- 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop talent and grow within the property and across the world
- Ability to make a difference through Corporate Social Responsibility activities.
