Bellperson

IHG•San Antonio, TX

17d•$10

About The Position

As a Bellperson, you will assist incoming and outgoing guests in transporting luggage to and from guest rooms. Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request. Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities. Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. Promote teamwork and quality service through daily communications and coordination with other departments. May regularly inspect and clear hotel entrance and surrounding areas of litter and debris. Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

Requirements

High School diploma or equivalent
Must speak fluent English
Carrying, pushing, or lifting items weighing up to 100 pounds
Moving about the public areas
Handling objects such as luggage
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.
May be required to work nights, weekends, and/or holidays.

Nice To Haves

Some guest service experience or hotel experience preferred.
Other languages preferred.

Responsibilities

Assist incoming and outgoing guests in transporting luggage to and from guest rooms.
Promptly and safely transport luggage to and from guest rooms.
Secure, tag and store luggage at guest’s request.
Explain and promote hotel facilities, outlets, and services to guest
Provide information to guests regarding local attractions and activities.
Respond appropriately to guest complaints.
Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
Promote teamwork and quality service through daily communications and coordination with other departments.
Inspect and clear hotel entrance and surrounding areas of litter and debris.
Accepting dry cleaning from guest and secure for pick up by dry cleaning company
Delivering clean laundry or guest mail/messages, or sundry items to guest rooms
Responding to other special requests.