Bellperson - Full Time Position

Trump Miami Resort Management LLC

2d

About The Position

Greets guests, provide prompt and courteous service.

Requirements

• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• High School graduate or equivalent required
• One to two years of prior guest service experience are preferred.

Nice To Haves

• College degree preferred with emphasis on foreign languages.
• Prior hospitality experience also preferred.
• Ability to speak multiple languages is desirable.
• CPR Certification and/or First Aid Training preferred.

Responsibilities

• Escort guests to rooms and provide detailed orientation, including information of all Hotel services and features according to Hotel Industry Standards.
• Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to understand requests, responds with appropriate action and provides accurate information such on outlet hours, special VIP programs, events, etc.
• Deliver guest requests
• Deliver group amenities
• Deliver departure letters for transient and group guests
• Assist with the transportation of all luggage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED