Bellperson (PT)

PENN Entertainment•Detroit, MI

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. The Bellperson assists guests in transporting luggage to and from guest rooms, coordinates guests' needs, requests and inquiries.

Requirements

Good verbal communication & listening skills
Knowledge of telecommunications systems
Knowledge of relevant equipment and ability to move people and goods
Great guest service skills
Trustworthy and have the ability to take care with people & protect property
Understand and comply with all company and departmental rules and regulations, policies and procedures
Skill in maintaining effective working relationships with team members and guests
Ability to read, write, and communicate verbally in English
Ability to perform intermediate math

Responsibilities

Greet guests and escort them to their rooms when needed
Handles luggage for guests upon arrival or departure
Transports luggage between lobby and guest rooms
Receive and mark baggage by completing and attaching claim checks
Assist physically challenged guests with special needs
Maintain presentable entrances
Assist the Front Desk in delivering quick and efficient service to hotel guests
Maintain constant communication with transportation, front desk, and messaging/PBX team members
Assist guest with general questions about the rooms or other points of interests
Comply with all health and safety standards
Attend meetings as scheduled
Other job-related duties as assigned

Benefits

wellness programs designed to support our team members' financial, physical, and mental well-being
day-one medical coverage
401(k) matching
annual performance bonus
Paid time off is earned according to the local policy and increases with the length of employment

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