To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations. The candidate must be knowledgeable of the city attractions, restaurants, shops, etc.
Use friendly and appropriate expressions when engaging guests
Be fully acquainted with the different points of interest
Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
Ensure that the public areas and bell closet are maintained, clean and tidy
Follow-up with guest complaints to ensure that any problems are resolved
Ensure the floor is covered 100% of the time, including the Front Desk
Call taxis and/or shuttle for guests as needed
Assist, retrieve and load luggage for guests
Notify the Front Desk and Guest Services of VIP arrivals whenever possible
Engage in conversation with as many guests as possible
Attend all designated staff meetings and training sessions
Complete all tasks assigned by manager
Aid guests in locating other areas of the hotel (walk them to destination if possible)
Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
Excellent customer service skills
Must have strong communication, presentation, training and organizational skills
Maintain a professional business appearance, attitude and performance
Candidates must be able to speak fluent English
Must be able to work a flexible schedule including weekends, holidays, and overnight.