Bellperson

Omni Hotels & Resorts•Hot Springs, VA

4d•Onsite

About The Position

To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative. Full time, part time and on call positions available.

Requirements

Must be at least 18 yrs of age
Must have a valid driver's license and clean driving record
Lift, carry, and place objects weighing up to 50 lbs. without assistance
Move, push, and pull objects weighing up to 100 lbs. without assistance
Stand and/or walk for an extended period or for an entire work shift.

Responsibilities

Use friendly and appropriate expressions when engaging guests
Be fully acquainted with the different points of interest
Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices, or meeting rooms
Ensure that the public areas, bell closet are maintained, clean and tidy
Follow-up with guest complaints to ensure that any problems are resolved
Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area
Utilize bell carts effectively and with caution
Ensure the floor is covered 100% of the time, including the Front Desk
Direct guests to the Front Desk or meeting rooms or call shuttle for guests as needed
Assist, retrieve and load luggage for guests
Notify the Front Desk and Guest Services of VIP arrivals whenever possible
Engage in conversation with as many guests as possible
Attend all designated staff meetings and training sessions
Complete all tasks assigned by manager
Aid guests in locating other areas of the hotel (walk them to destination if possible)
Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications