Bellperson - Hilton Portland Downtown

Hilton•Portland, OR

6d•$16•Onsite

About The Position

The Hilton Portland Downtown is an iconic property located in the heart of downtown Portland where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, the property offers free meals during shifts. We know that you’ll love being a part of the Hilton team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list! If you are a friendly and outgoing individual, then the Bellperson role may be just for you!

Requirements

Previous experience working in a customer service role.
Prior experience in a guest services role within hospitality, healthcare, military, travel, and/or educational settings.
The ability to work a flexible schedule, including AM/PM and Overnight shifts, including weekends, and holidays.
A valid Driver’s License.
Most importantly, a genuine service-oriented mindset and passion for delivering an exceptional guest experience.

Responsibilities

Greet and escort arriving and departing guests to and from their accommodations
Retrieve and transport guest luggage
Inspect guest rooms and acquaint guests with these rooms and their features
Respond to guest inquiries and requests in a timely, friendly and efficient manner
Organize and store luggage, as needed, according to guidelines
Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
Ensure messages and faxes are regularly delivered throughout the day
Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
Assist in the maintenance, appearance and functionality of equipment