Bellperson - Pendry Chicago

Montage International•Chicago, IL

22d•$15 - $15

About The Position

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Bellperson SUMMARY The Bellperson position will assist the Rooms leadership team in providing exceptional experiences to our guests. The focus of the role will be to engage guests throughout the hotel and manage the full-cycle guest luggage experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

Requirements

Minimum of two years’ experience in customer service
Must be able to speak, read, write and understand English, the primary language used in the workplace
High School Diploma or equivalent
Must be able to stand and exert well-paced mobility for up to 6 hours in length.
Must have the ability to bend, squat and lift up to 60 lbs., including, but not limited to, luggage, guest items and bags on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Nice To Haves

Luxury hotel experience preferred
Prior Bell position experience preferred

Responsibilities

Assisting with full-cycle guest luggage program
Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed
Working knowledge about hotel rooms, services and features and relaying information to guests
Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals