Bellperson

AccorHotel • Boston, MA

61d

About The Position

The primary duties of the Bell person are to help with the check in/ checkout processes, and to accommodate guests during their stay in a pleasant and efficient manner. The Bell person is responsible for helping guests / clients into and out of the property to the best of his or her ability, and for providing the delivery of items to guests on an as needed basis. Must be able to stand and walk throughout entire shift. Engage guests waiting in line to check in. Must be able to work in a team and get along with others. Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel. AM, PM and Overnight shifts required. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working. Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations. Greet guest in a pleasant manner Load and unload and offload carts Escort guests to rooms, explain amenities and safety procedures Check/ store luggage for arrivals and departures Deliver messages to meeting rooms Deliver flowers and packages to guest rooms Complete room changes Give directions Open doors

Requirements

• Must be able to stand and walk throughout entire shift.
• Must be able to work in a team and get along with others.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.

Nice To Haves

• Experience in a hotel or related field or high school diploma preferred.
• Long hours sometimes may be required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

Responsibilities

• help with the check in/ checkout processes
• accommodate guests during their stay
• helping guests / clients into and out of the property
• providing the delivery of items to guests
• Engage guests waiting in line to check in.
• Maintain regular attendance
• Maintain high standards of personal appearance and grooming
• Greet guest in a pleasant manner
• Load and unload and offload carts
• Escort guests to rooms, explain amenities and safety procedures
• Check/ store luggage for arrivals and departures
• Deliver messages to meeting rooms
• Deliver flowers and packages to guest rooms
• Complete room changes
• Give directions
• Open doors

Benefits

• Employee Benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees