Bellperson - Hidden Pond

EOS Hospitality•Kennebunkport, ME

About The Position

Join the team at Hidden Pond in beautiful Kennebunkport, Maine, as a Bell Person and help create a warm, welcoming arrival experience for every guest. As one of the first and last points of contact, you will play a key role in delivering exceptional hospitality by assisting with luggage, providing property and area information, and ensuring each guest’s stay begins and ends seamlessly. This is an ideal role for someone who is personable, attentive, and passionate about creating memorable guest experiences in a serene, nature-inspired setting.

Responsibilities

Work closely with guest services team to review occupancy, guest check-ins, VIPs, and special needs.
Welcome guests as they arrive at Lodge and escort them to the front desk.
When applicable, lead guests to their room and give full room orientation
Assist guests with luggage if requested.
Help maintain cleanliness of pool areas, Back Porch Bar, and firepit area
When applicable, assist activities supervisor with set up and breakdown needs.
Assist guests with luggage during departures.
Provide delivery of additional items and amenities to guest rooms as needed.
Conduct property walk-throughs and inspect all public spaces to ensure safety, cleanliness, and security.
Greet and welcome all guests in a professional and hospitable manner. Interact with guests in a respectful, cheerful, and polite manner. Engage to ensure we are meeting all guests’ needs.
Have full knowledge of all parking options on property.
Be informed of all events taking place on property.
Work closely will drivers and front desk agents to maximize guest experience.
Review administered reports daily, such as in-house rooming list, arrivals and departures.
Communicate closely with other departments, such as when a guest reports a maintenance work order or housekeeping issue to be addressed. Use Akia to submit maintenance tickets and monitor cross-departmental communication during shift.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Attend departmental meetings and training sessions as required. Assist in training new staff as requested.
Deliver bikes or golf carts to guests as requested.
Willingness to work weekends, holidays, and/or flexible hours based on business needs.
Use safe work practices daily. Report any unsafe areas to maintenance and Guest Services Manager.
Understand best practices in Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, and ensuring compliance with zero-tolerance policies including Anti-Harassment, Violence in the Workplace, or Influence in the Workplace.
Comply with all time and attendance policies.
Comply with all uniform, dress code, and appearance standards.

Benefits

Employer-subsidized medical, dental, and vision insurance
Company-funded $25K in complimentary life insurance and $1K/mo. in disability
Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Additional Health & Wellness benefits including prescription and gym membership discounts
Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
Flexible and understanding work-life equality
Family Matters Program of 3+ months paid parental leave for new parents
401k employer match, up to 4% of salary
Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
Gold Card annual complimentary restaurant allowance for managers
Discounted lodging rates from New England Inn & Resort Association partners
Pathways for growth and professional development including training and tuition reimbursement
Relocation assistance to temporary employer housing
Incentive opportunities for both hourly and managerial roles
Supportive, open workplace culture
Company-funded Employee Assistance Program for life and mental health resources