Bellperson AM|PM | Full-Time

Omni Hotels & Resorts•Tallahassee, FL

9d•Onsite

About The Position

Omni Orlando at ChampionsGate The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river. Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match. Purpose: Assists guests in the transport and storage of luggage and other personal items. Provide excellent service to guests to ensure their arrival and departure experience is pleasurable and informative.

Requirements

Minimum 1 year in customer service position, with direct customer contact.
Excellent communication and customer service skills.
Ability to multi-task and respond to various guest requests within short periods of time.
Works well with others, pro-actively serving as positive team player.
Willingness to work flexible schedule including mornings, nights, holidays and weekends with rotating days off.
Previous Customer Service Experience Required
Highly motivated self-starter focused on quality, organization, guest service and teamwork.
Computer proficiency.
The ability to work in a fast paced high-pressure work environment while executing delegated tasks and assignments.

Nice To Haves

Experience in the hospitality industry preferred.

Responsibilities

Use friendly and appropriate expressions when engaging guests; engage in conversation with as many guests as possible.
Be pleasant, smile and greet all guests, using surnames when obtained.
Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
Store luggage according to hotel policies and procedures; assist, retrieve and load luggage for guests.
Transport luggage and escort guests to room when checking in. Retrieve luggage from room upon departure and escort guests to the Front Drive or Bell Stand for storage.
Should have a clear understanding of Synergy and how to place work orders in this system.
Maintain 4-Diamond standards of guest service.
Assist with the delivery of guest packages to their room or conference space.
Properly log all runs on bell log at the Bell Stand.
Responsible for the clean and neat appearance of uniforms.
Assist in keeping lobby clean and tidy.
Understand and promote all promotional programs offered by the Hotel.
Understand all emergency procedures.
Ensure cleanliness and organization of work area.
Understand all amenities and services offered at the Resort.
Knowledge of Track It (how to look up and close out packages in system after package has been delivered to the guest).
Understand all Moments of Service scenarios.
Follow-up with guest complaints to ensure that any problems are resolved by adhering to the service recovery process.
Utilize bell carts effectively and with caution.
Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
Attend all designated staff meetings and training sessions.
Understand the importance of our Medallia scores.
Proper phone etiquette; answering the phone with a smile in your voice.
Perform other duties & special projects as assigned by the management team.