101405 - Bellperson CCCS

VALENCIA GROUP•College Station, TX

10d•Onsite

About The Position

CAVALRY COURT & THE GEORGE is located in COLLEGE STATION, TEXAS and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel’s are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. JOB SUMMARY: The bell person is responsible for providing a warm welcome and sincere customer service. The bell person is to ensure guest satisfaction is met, delivering the best guest experience. The primary duty of the bell person is to assist with luggage and provide information about the hotel and College Station area.

Requirements

Excellent customer service skills
Strong English communication and organizational skills
Must be available to work mornings, nights, weekends, and holidays

Nice To Haves

Hospitality experience preferred

Responsibilities

Contribute positively to the team within the department
Prepare for all guest requests
Participate in on going trainings
Comply with hotel Valencia group (and its affiliates) standards and regulations to encourage safe and efficient hotel operation
Maintain regular attendance in compliance with hotel Valencia (and its affiliates) standards as required by scheduling which will vary according to hotel needs
Complete other duties as assigned by the Front Office Supervisor and MOD
Resolve any guest and/or associate issues incurred during the shift in a professional and thorough manner, communicating effectively as appropriate
Greet and engage guests, whenever possible, to ensure quality of service is upheld and recover their confidence in the hotel
Unload luggage from vehicles and taxis
Promptly and safely transport luggage to and from guests’ rooms; may secure, tag, and store luggage at guest’s request
Open entrance doors for all guests
Answer questions and offer information and assistance
Keep working area clean and organized
Be extremely courteous to all customers and fellow employees
Maintain hotel equipment in proper working conditions
Escort incoming guests to the rooms and/or partial escorts
Offer information pertaining to available services and facilities of the hotel, points of interest, direction, and dining options
Inspect guests’ room to ensure furnishing are in order and supplies are adequate upon guest escort
Deliver luggage, packages, mail and other guests belongings
Call taxis for guests
Complete errands as requested by the other hotels departments
Any other duties, as assigned, by supervisor