Bellperson - On Call

Omni Hotels & Resorts • Nashville, TN

96d

About The Position

Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you’ll love working with the Omni Nashville Hotel – apply today! To provide assistance and services for all guests, beginning in the lobby and carrying throughout the hotel stay, in order to ensure pleasurable accommodations and efficient handling of all guest needs.

Requirements

• Excellent customer service, communication, and problem-solving skills
• Maintain a professional business appearance, attitude, and performance
• Lift, carry, and place objects weighing up to 50 lbs without assistance.
• Move, push, and pull objects weighing up to 100 lbs without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires constant motion, including bending, pushing, and pulling.

Responsibilities

• Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
• Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
• Store luggage according to hotel policies and procedures; assist, retrieve and load luggage for guests.
• Assist in making reservations for restaurants, and Old Town Trolley Pick Up/Drop Off.
• Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices, or meeting rooms.
• Ensure that the public areas, bell closet are maintained, clean and tidy.
• Follow-up with guest complaints to ensure that any problems are resolved by adhering to the service recovery process.
• Ensure the floor is covered 100% of the time, including the Front Desk.
• Direct guests to the Front Desk or meeting rooms & aid guests in locating other areas of the hotel (walk them to destination if possible).
• Be familiar with local attractions and businesses. Be sure to recommend on-site venues first.
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
• Perform other duties & special projects as assigned by the management team.

Benefits

• Competitive wages
• Growth opportunities
• Paid time off
• Hotel stay discounts

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees