Bellperson / Driver - Crowne Plaza Atlanta Perimeter at Ravinia

IHG•Atlanta, GA

11d•$15

About The Position

JOB OVERVIEW: Drive hotel van or designated vehicles to and from guest destinations and transport luggage to and from guest rooms in a prompt and safe manner. DUTIES AND RESPONSIBILITIES: • Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off loading the vehicle. • Operate vehicle in accordance with state laws; observe all airport rules pertaining to shuttle vehicles. • Assist incoming and outgoing guests with transporting luggage to and from guest rooms. May secure, tag, and store luggage at guest’s request. • Explain and promote hotel facilities, outlets, and services to guest, and provide information to guests regarding local attractions and activities. • Perform daily inspection of vehicles; takes necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times. • Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.

Requirements

High School diploma or equivalent, plus some guest service experience or driving experience preferred.
Must speak fluent English. Other languages preferred.
Valid driver’s license required.
Carrying, pushing, or lifting items weighing up to 100 pounds
Moving about the public areas
Handling objects, products and computer equipment
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
Reading and writing abilities are utilized often.
Basic math skills are used frequently.
May be required to work nights, weekends, and/or holidays.

Nice To Haves

guest service experience
driving experience
Other languages

Responsibilities

Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off loading the vehicle.
Operate vehicle in accordance with state laws; observe all airport rules pertaining to shuttle vehicles.
Assist incoming and outgoing guests with transporting luggage to and from guest rooms.
May secure, tag, and store luggage at guest’s request.
Explain and promote hotel facilities, outlets, and services to guest, and provide information to guests regarding local attractions and activities.
Perform daily inspection of vehicles; takes necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times.
Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.