Bellperson - Conrad Los Angeles

Hilton • Los Angeles, CA

102d • $20

About The Position

Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the highly anticipated billion-dollar project, The Grand LA, this is the 7th Conrad Hotel in the U.S. and the 1st in California. Located in Downtown LA’s cultural corridor, Conrad Los Angeles is the city’s newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences—including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres' award-winning restaurant group, JoseAndresFoodGroup. In this role as a Bellperson you will be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service.

Requirements

• Prior guest service or other hospitality experience preferred.
• Luxury hospitality background preferred.
• Ability to understand and follow written and or verbal instructions.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to grasp, lift, and/or carry or otherwise move packages, boxes and luggage up to 50 lbs continuously throughout shift.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.
• Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodation.
• Ability to work a flexible schedule that includes nights, weekends and holidays.

Nice To Haves

• Demonstration of Hilton's Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
• Demonstration of key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.

Responsibilities

• Retrieves guest items from cars, busses, vans and carts.
• Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room.
• Navigates bell cart through public areas, guest room corridors and to elevators.
• Escorts customers to accommodations, visually inspects room and reports any deficiencies such as towels to housekeeping immediately.
• Points out room features and directory for reference.
• Listens and responds to guest inquiries using a positive, clear speaking voice.
• Answers Questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Organizes and store luggage as necessary in a designated area.
• Greets customers immediately with a friendly and sincere welcome.
• Remain calm and attentive, especially during heavy hotel activity and emergencies.

Benefits

• Access to your pay when you need it through DailyPay.
• Medical Insurance Coverage – for you and your family.
• Mental Health Resources.
• Best-in-Class Paid Time Off (PTO).
• Go Hilton travel discount program.
• Supportive parental leave.
• Matching 401(k).
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount.
• Debt-free education: Access to a wide variety of educational credentials.
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees