Bellperson / Bellman

Concord Hospitality Enterprises • Miami, FL

5d

About The Position

Are you passionate about serving others and creating memorable guest
experiences? As a Bellperson, you’ll be at the heart of the hotel’s guest
reception area, playing a key role in shaping each guest’s stay. Your proactive,
responsive, and caring nature will make all the difference. If you enjoy
engaging with people, have a winning personality, and take pride in
responsibility—this is the perfect role for you!

At
Concord Hospitality, we foster a culture where everyone is valued and treated
with respect. Join a team that believes in quality, integrity, community,
profitability, and having fun!

POSITION SUMMARY:

The Bellperson is responsible for welcoming guests, assisting with luggage, and
ensuring a smooth arrival and departure experience. You’ll be the first and last
impression for our guests, providing helpful information, personalized service,
and a warm, professional demeanor throughout their stay.

Requirements

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience is a plus.
• Excellent communication and interpersonal skills.
• Ability to lift and carry heavy luggage and stand for extended periods.
• Professional appearance and positive attitude.
• Familiarity with the local area is helpful.
• Flexible availability including weekends and holidays.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Assist with loading/unloading luggage and escort guests to their rooms.
• Explain room features, hotel amenities, and services.
• Organize and store luggage in designated areas.
• Read and match luggage tags, write claim tickets, and ensure proper handling.
• Respond promptly to guest requests and resolve issues or escalate as needed.
• Provide accurate information about hotel services and local attractions.
• Stay informed on current events and entertainment in the area.
• Coordinate with valet, front desk, and housekeeping for seamless service.
• Perform other job-related duties as assigned.

Benefits

• Competitive Pay
• Medical, Dental & Vision Plans
• Prescription Discounts
• 401K Retirement Program with Company Contribution
• Complimentary Hotel Room Night Program (7 free nights/year)
• Group Life Insurance (equal to annual salary)
• Voluntary Short & Long-Term Disability
• Verizon Wireless Discount (up to 18%)
• Education Assistance Programs (University of Phoenix tuition discounts)
• Learning & Development through LMS and classroom training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED