Bellman

Otesaga Hotel.•Cooperstown, NY

About The Position

The Bellman position's primary duty is carrying luggage for the guests as they arrive or leave the hotel, transport guests to/from assigned destinations using a property vehicle, assist guest in parking their vehicle in the resorts parking lot. They should also attend to the main entrance door and welcome/farewell guests, arrange and manage transfers, help guests with directions, and perform the first and last impression for them. To successfully perform this job, an individual must perform each essential duty listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Requirements

Preferred experience in Guest Services position such as Valet, Bellman, or Doorman.
Reliably commute or plan to relocate before starting work
Ability to work nights, weekends & holidays as required
Required to maintain a clean, professional, and groomed appearance and adhere to all company policies.
Using professional language and following proper etiquette.
Responsible for maintaining a safe work environment and reporting any accidents or unusual behavior/conditions to manager.
Providing a warm welcome and recognizing all guests.
Outstanding guest service skills
Ability to clearly communicate both verbally and in writing

Responsibilities

Providing a warm, relaxed, and professional welcome experience.
Opening doors and assisting with guest arriving and departing from the property.
Carrying luggage to and from guest rooms, storing guest luggage, and delivering luggage to specified areas.
Assisting guests entering and exiting vehicles as well as loading and unloading luggage from the guest vehicles.
Ability to operate and drive a 15-person shuttle van.
Ability to sit for extended durations.
Ability to navigate maps and follow directions.
Must follow traffic laws and obey speed limits.
Strive to create positive relationships with colleagues and guests.
Ability to Stand, sit, walk, or run for an extended amount of time or majority of shift. Ability to lift objects weighing 50 pounds without assistance, and ability to lift objects over 50 pounds with assistance. Performing additional sensible duties requested by Manager.