Bellman/Porter

Chesapeake Bay Beach Club • Stevensville, MD

1d

About The Position

Chesapeake Bay Beach Club, the Bellman/Porter sets the tone for an exceptional guest experience from arrival through departure. This role embodies our commitment to refined hospitality, delivering seamless, intuitive service that anticipates guest needs while maintaining the impeccable presentation standards befitting a luxury waterfront destination. This position is essential in cultivating our culture and ensuring that each guest’s experience begins and ends with excellence.

Requirements

• Operational & Technical Excellence
• Professional Presence & Integrity
• Organizational Effectiveness
• Composure Under Pressure
• Adaptive Multi-Tasking
• Collaborative Partnership
• Meticulous Attention to Detail
• Communication & Guest Engagement

Responsibilities

• Deliver a polished and professional arrival and departure experience, greeting guests warmly and assisting with luggage handling and transportation.
• Review daily arrivals, including VIPs and special accommodations, to anticipate and prepare for guest needs.
• Escort guests to assigned accommodations, ensure luggage is placed appropriately, and provide an overview of room features and resort amenities.
• Coordinate efficient delivery and retrieval of guest luggage, group baggage, parcels, messages, and specialty items.
• Maintain organized, secure luggage storage and verify all items with guests prior to departure.
• Respond promptly and courteously to guest inquiries, service requests, and general information needs.
• Support Front Desk operations by assisting with calls, message distribution, and interdepartmental coordination as needed.
• Maintain the cleanliness, order, and presentation of the lobby, entrance, and forecourt areas in alignment with luxury hospitality standards.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed