Bellman / Guest Services - Pier House Resort & Spa - Key West

Remington Hospitality • Key West, FL

83d

About The Position

As a front desk attendant, you will be the first point of contact for guests arriving and departing the hotel. Your primary responsibility will be to ensure that all guests feel welcome and receive excellent service. You will assist with carrying baggage to guest rooms, accurately tagging and storing luggage, and maintaining records of incoming and outgoing luggage. Additionally, you will safely drive the hotel shuttle van and provide guests with information about hotel amenities and local attractions. Your role will also involve responding promptly to requests for bell services.

Requirements

• High work ethic and self-initiative, with the ability to work in high-pressure situations.
• May be required to work varying schedules, including nights, weekends, and holidays.
• Proven experience with strong customer service skills, including the ability to handle guest complaints and/or concerns.
• Possess a valid state driver's license (or chauffeur's license if required) and safely drive guest vehicles and/or shuttle van.
• Have proof of a safe driving record as indicated by Motor Vehicle Record.
• Enjoy working as part of a team that provides great experiences for guests.

Responsibilities

• Greet all guests arriving and departing the hotel, holding the front doors as they enter and exit.
• Ensure guests feel welcome to the hotel and provide excellent guest service.
• Carry baggage to the guest's room and accurately tag and store luggage as needed.
• Maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, staff, and services, including hours of operation.
• Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and 'sell' the amenities of the hotel (i.e., restaurant, lounge, spa, etc.).
• Respond to requests for bell services within 2 minutes.

What This Job Offers