Bellman/ Bell Captain
About The Position
About the Job Supervise bellmen as well as perform the daily responsibilities of these positions by establishing guest service and sustainability standards. Essential Job Functions: Schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Hilton values. Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands. Maintain security of and accurate records for all guest room keys issued to bell and door staff. Accommodate guest requests in an accurate and efficient manner. Coordinate group luggage requirements. Monitor and maintain cleanliness and working conditions of departmental equipment/supplies. Ensure that pertinent information is documented in the log book daily. Load and unload luggage carts. Tag and store luggage. Escort guests to hotel rooms. Make deliveries to guest rooms. Assist guests with room changes. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Perform other duties as requested by management.
Requirements
- High School diploma preferred
- Previous experience working in a related function in a hotel is required
- Work schedule varies and may include working on holidays, weekends, and alternate shifts
- Requires standing for extended periods, walking, pushing, lifting to 50 pounds, bending, and reaching
Responsibilities
- Supervise bellmen
- Establish guest service and sustainability standards
- Schedule, coach, and support associates
- Evaluate staffing requirements and prepare work schedules
- Maintain security of guest room keys
- Accommodate guest requests
- Coordinate group luggage requirements
- Monitor and maintain cleanliness of equipment/supplies
- Document information in the log book daily
- Load and unload luggage carts
- Tag and store luggage
- Escort guests to hotel rooms
- Make deliveries to guest rooms
- Assist guests with room changes
- Monitor guest satisfaction scores
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What This Job Offers
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
