Bell Valet Services ("Servicios de Maletero/a y Valet")

Azul Hospitality•Paso Robles, CA

5d•$18 - $18

About The Position

POSITION PURPOSE Greet and welcome arriving guests as they enter the hotel. Assist both arriving and departing guests with luggage handling. ESSENTIAL RESPONSIBILITIES Welcome and escort guests to and from their rooms and assist with luggage. Inform guests of all safety features and, if time permits, promote outlets. Offer information pertaining to available services and facilities of hotel, points of interest and entertainment attractions. Store guest luggage upon request and assist with the loading and unloading of luggage into and out of automobiles. Call taxi for guests as requested. Prepare and maintain all tour and delivery paperwork to ensure accuracy and operational standards are upheld. Supervise all group baggage transfers and amenity deliveries to ensure proper handling and completion. Complete daily paperwork. Maintain the check-in station for appearance, organization, and operational effectiveness. Assist other departments with transporting boxes and supplies. Promote a positive working environment for all associates, and follow all guidelines and procedures set forth in employee handbook. Complete tasks for the day including the maintenance and cleanliness of valet stand, driveway and surrounding areas, bell closet, and bell carts. Safely operate all guest vehicles from valet area to designated parking area and return guest vehicle for guest pick-up when needed. Obey all traffic laws while operating vehicles. All other duties as assigned by the manager or supervisor. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist with any guest inquiry. Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Perform other reasonable job duties as requested by direct and indirect Supervisors.

Requirements

Must be able to speak, read, write and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Must have excellent customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
Must have valid driver license and meet the companys insurance requirements for operation of motorize or electrical vehicles.
Self-driven and able to work independently.
High school or equivalent education required.
Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.
Must be at least 25 years old to operate a shuttle or drive guests.
Must be at least 21 years old to operate own vehicle or company vehicles for other than shuttle
NO POSITIVE DRUG OR ALCOHOL TEST, Including, Pre-employment, Random, Post-Accident or Reasonable Suspicion
NO more than 2 moving traffic violations during the previous 36 months.
NO speeding excess (over 25 MPG over the speed limit) violation during the previous 36 months. If the exact amount is unknown, use the state category that most closely matches this speed.
NO DRIVING UNDER THE INFLUENCE, D.U.I (Drug or Alcohol) conviction during the previous 5 years in a commercial or personal auto vehicle.
NO VEHICULAR HOMICIDE, MANSLAUGHTER OR ASSAULT
NO OPERATING A VEHICLE WITH A SUSPENDED OR REVOKED DRIVERS LICENSE or history of license suspensions.
NO USING A VEHICLE in commission of a Felony
NO OPERATING A VEHICLE without the owners permission
NO RECKLESS DRIVING or SPEED CONTESTS
NO LEAVING THE SCENE OF AN ACCIDENT Bodily Injury or Physical Damage.
NO ELUDING A POLICE OFFICER
NO OPERATING A CELL PHONE WHILE DRIVING violations.
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards.
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position.
Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment.
Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities.
Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel.
In addition, attendance at all scheduled training sessions and meetings is required.

Nice To Haves

Prior hospitality experience preferred.
Minimum of 3 years full-time verifiable similar type vehicle.

Responsibilities

Greet and welcome arriving guests as they enter the hotel.
Assist both arriving and departing guests with luggage handling.
Welcome and escort guests to and from their rooms and assist with luggage.
Inform guests of all safety features and, if time permits, promote outlets.
Offer information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
Store guest luggage upon request and assist with the loading and unloading of luggage into and out of automobiles.
Call taxi for guests as requested.
Prepare and maintain all tour and delivery paperwork to ensure accuracy and operational standards are upheld.
Supervise all group baggage transfers and amenity deliveries to ensure proper handling and completion.
Complete daily paperwork.
Maintain the check-in station for appearance, organization, and operational effectiveness.
Assist other departments with transporting boxes and supplies.
Promote a positive working environment for all associates, and follow all guidelines and procedures set forth in employee handbook.
Complete tasks for the day including the maintenance and cleanliness of valet stand, driveway and surrounding areas, bell closet, and bell carts.
Safely operate all guest vehicles from valet area to designated parking area and return guest vehicle for guest pick-up when needed.
Obey all traffic laws while operating vehicles.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect Supervisors.