About the position
Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. The position involves cleaning lobby areas and entrances, assisting guests with luggage, responding to inquiries, and maintaining a friendly demeanor.
Responsibilities
- Cleans lobby areas and entrances and maintains free of debris.
- Assists other employees and departments to contribute to the best overall performance of the department and hotel.
- Greets and assists arriving guests with unloading luggage and transporting it to their room.
- Offers to park guest's vehicle and gives claim ticket.
- Assists departing guests by transporting luggage from room to lobby and helping load luggage into vehicles.
- Retrieves vehicles for departing guests.
- Delivers laundry, newspapers, iron & ironing board, additional linens, etc., in person.
- Promotes the hotel's services by explaining products/services and providing up-to-date hotel information.
- Keeps abreast of local activities and establishments to answer questions and give directions.
- Maintains a friendly, cheerful, and courteous demeanor at all times.
- Performs other duties as assigned or requested by management.
Requirements
- Must be able to drive vehicles with manual (stick shift) and automatic transmissions.
- Able to work flexible hours (nights, weekends).
- Responsible, dependable, and punctual.
- Tactful, courteous, and discreet.
- Strong communication skills; must be able to speak and understand English.
- Clean and professional appearance.
- Must have and maintain a valid driver's license.
- Must pass a background check.
- Must be 18 years of age or older.
- Must be comfortable in various vehicle types and willing to train on manual transmissions.
