Bell Staff

Enchantment Resort•Sedona, AZ

66d

About The Position

Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function: To assist guests and resort staff, efficiently, courteously and professionally, maintaining a high standard of service and hospitality Work Performed: Greet guests as they arrive at the greeter/bell stand Transport resort guests' to and from the airport and other locations whenever necessary Escort guests to their rooms and deliver their baggage, providing information about Enchantment Resort & Mii amo Spa and other area attractions Ensure guests are aware of necessary safety precautions such as locations of flashlights, fire extinguishers, etc. and assist guests if necessary in emergency Assist departing guests' with luggage Provide rides to guests around the property as requested Open the lobby door and be available for any guest requests and questions Make all special deliveries to the rooms (flowers, wine, fruit baskets, mail, etc.) Keep ashtrays clean, pillows fluffed, floor and walkways clear of debris in guest lobby areas Help ensure the lobby, pool and grounds areas are neat at all times and inform appropriate department correction is necessary Keep lobby fireplaces lit, when appropriate Pick up and deliver guests' laundry and ensure that the charges are posted to the guests' account Secure laundry bags with proper tickets and ensure daily pickup/delivery Run any errands as requested by management Ensure Audi fleet and golf carts are kept clean, in good repair and inspected daily Assist with snow removal whenever necessary Assist at the front gate when necessary to assist Safety & Security department Assist Mii amo spa attendants with guest rides when necessary as backup support Patrol the property to be sure that all rooms are secure and report any suspicious activities to the MOD Assist other departments as necessary Other duties as assigned Supervision Exercised: None Supervision Received: Bell Captain and Guest Service Manager

Requirements

High school graduate and at least 21 years old
Must have strong communication and outstanding guest relations skills
Must be very friendly and smile
Attention to detail and able to multi-task many priorities
Self motivated, ability to work with little supervision and organized
Must be dependable
Must have a clean driving record and current CPR certification or obtain certification within 30 days of hire
Safety sensitive position

Responsibilities

Greet guests as they arrive at the greeter/bell stand
Transport resort guests' to and from the airport and other locations whenever necessary
Escort guests to their rooms and deliver their baggage, providing information about Enchantment Resort & Mii amo Spa and other area attractions
Ensure guests are aware of necessary safety precautions such as locations of flashlights, fire extinguishers, etc. and assist guests if necessary in emergency
Assist departing guests' with luggage
Provide rides to guests around the property as requested
Open the lobby door and be available for any guest requests and questions
Make all special deliveries to the rooms (flowers, wine, fruit baskets, mail, etc.)
Keep ashtrays clean, pillows fluffed, floor and walkways clear of debris in guest lobby areas
Help ensure the lobby, pool and grounds areas are neat at all times and inform appropriate department correction is necessary
Keep lobby fireplaces lit, when appropriate
Pick up and deliver guests' laundry and ensure that the charges are posted to the guests' account
Secure laundry bags with proper tickets and ensure daily pickup/delivery
Run any errands as requested by management
Ensure Audi fleet and golf carts are kept clean, in good repair and inspected daily
Assist with snow removal whenever necessary
Assist at the front gate when necessary to assist Safety & Security department
Assist Mii amo spa attendants with guest rides when necessary as backup support
Patrol the property to be sure that all rooms are secure and report any suspicious activities to the MOD
Assist other departments as necessary
Other duties as assigned