Guest Experience - Bell Staff
About The Position
This role will include a temporary introductory rate while the Bell Services Program is introduced at the resort. New Team Members will be offered $15/hr and will continue to earn that while the program is built. This rate is guaranteed until May 1, 2025 at minimum. We are seeking a dedicated and professional individual for the position of Bellperson. This role is essential in providing exceptional guest services and ensuring a smooth operation at our establishment. The ideal candidate will possess strong hospitality management skills, a customer-focused attitude, and the ability to handle various guest needs to ensure a great guest experience.
Requirements
- Previous experience in hospitality is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Bilingual or multilingual capabilities are highly desirable to cater to diverse clientele.
- Familiarity with night audit and front desk procedures is a plus.
- Proficiency in handling multi-line phone systems and effective phone etiquette.
- Ability to lift/pull/push up to 110 lbs.
- Ability to stand and/or walk for long periods of time, bend, stretch, twist, or reach with your body and arms.
- Attention to detail
- Excellent driving record
Nice To Haves
- A background in resort or hotel experience will be advantageous for this role. If you are passionate about hospitality and have the skills necessary to excel in this position, we encourage you to apply and join our dynamic team!
Responsibilities
- Greet guests upon arrival, assisting with luggage, showing guest to their room, or providing transportation.
- Transfer luggage, trunks and packages to and from rooms, loading areas, vehicles or transportation terminals by hand or using baggage carts.
- Provide outstanding customer service by addressing guest inquiries, resolving issues, and enhancing their overall experience.
- Maintain effective communication with guests via multi-line phone systems, demonstrating excellent phone etiquette.
- Assist with guest relations by providing information about hotel amenities, local attractions, and services available.
- Support hotel management in daily operations and uphold high standards of hospitality throughout the property.
- Collaborate with team members to ensure seamless service delivery across all departments.
- Assist with guest calls to address guest inquiries or requests.
- Ensure Bell stand an common areas are clean.
Benefits
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
