Bell Person

Westin • Middle City West, PA

214d

About The Position

The Bell Person is responsible for greeting guests with a warm welcome at the hotel entrance and providing services related to the transportation and storage of luggage, as well as other guest services. This role is crucial in ensuring a positive first impression and overall guest satisfaction.

Requirements

• High School diploma preferred.
• Previous customer experience required or equivalent training.

Responsibilities

• Load and unload luggage carts.
• Tag and store luggage.
• Escort guests to hotel rooms.
• Provide an overview of guest room, hotel services, and amenities.
• Make deliveries to guest rooms.
• Assist guests with room changes.
• Stock pantry when necessary.
• Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
• Perform house attendant functions when staff shortages occur.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

What This Job Offers

• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED