Bell Person

Hersha Hospitality Management LP•North Falmouth, MA

1d•Onsite

About The Position

The Bell Person greets guests with a warm welcome at the hotel entrance and provides services related to the transportation and storage of luggage, along with other guest services. This role involves loading and unloading luggage carts, tagging and storing luggage, escorting guests to their rooms, and providing an overview of guest room features, hotel services, and amenities. The Bell Person also makes deliveries to guest rooms, assists with room changes, and stocks the pantry when needed. They maintain information on local attractions, transportation guides, and other relevant local resources. Additionally, the role may involve performing house attendant functions during staff shortages. The Bell Person is expected to be aware of guest satisfaction scores and actively work towards increasing departmental and overall guest satisfaction, follow sustainability guidelines, practice safe work habits, and ensure overall guest satisfaction.

Requirements

High School diploma preferred.
Previous customer experience required or equivalent training.

Responsibilities

Load and unload luggage carts.
Tag and store luggage.
Escort guest to hotel rooms.
Provide an overview of guest room, hotel services and amenities.
Make deliveries to guest rooms.
Assist guest with room changes.
Stock pantry when necessary.
Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
Perform house attendant functions when staff shortages occur.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Ensure overall guest satisfaction.
Perform other duties as requested by management.