Seasonal Bell Person

Pyramid Global Hospitality

1d•Onsite

About The Position

Pyramid Global Hospitality is a company that prioritizes its employees, fostering a supportive and inclusive work environment that promotes diversity, growth, development, and wellbeing. They offer comprehensive benefits, including health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. The company also provides ongoing training and development opportunities across its more than 230 properties worldwide. Wayfinder Newport, a boutique hotel in Rhode Island, is a collaborative effort by local chefs, bartenders, artists, designers, and entrepreneurs. It features 187 rooms, including 30 deluxe suites, a full-service restaurant, and 2,600 square feet of event space. Wayfinder Newport aims to be a top employer in the area, emphasizing a people-first culture, comprehensive benefits like 401(k) with company match, and rewarding bonus programs. They seek individuals passionate about hospitality and guest service, valuing personal growth, community, and mutual support. The Bell Attendant role is part of the Guest Services team, responsible for creating a memorable first impression for guests. This involves assisting with luggage, providing information about the hotel and local area, and escorting guests to their rooms. The position is ideal for individuals who enjoy engaging with people, building connections, and exceeding guest expectations, offering an opportunity for career growth in hospitality.

Requirements

At least one year of experience in a customer service role with high guest interaction
Strong problem-solving skills
Ability to work effectively in a team environment
Friendly, outgoing, and engaging personality
Excellent verbal communication skills
Ability to work in a fast-paced setting
Strong desire to make a positive impact on others
Must be able to stand and move between the valet lot and various areas of the hotel for the duration of the shift
Must be available to work various shifts, including weekends and holidays

Nice To Haves

Hospitality industry experience is a plus

Responsibilities

Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest in each quest
Welcome and interact with all guests upon arrival
Open vehicle doors for arriving guests and provide a warm welcome
Escort guests to the front desk for check-in
Upon check-in, assist guests with their luggage and escort them to their room while explaining hotel amenities and highlights
Collaborate with team members to ensure each guest has a personalized experience and assist with guest arrivals and departures
Assist the lobby attendant in keeping the entrance area clean and organized
“Be the difference” by exceeding guest and team expectations and going beyond the norm