Bell Person

Pyramid Global Hospitality•Roanoke, WV

1d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, “Close to Nature” park acres. What you will have an opportunity to do: We are looking for a highly motivated individuals to join our Guest Services team as a Bell Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Bell Attendant assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. To ensure comfort of guests by assisting them with any questions, reservations, travel arrangement, etc. that they may have while providing luggage & valet assistance

Requirements

Valid Driver’s license required.
Good written and verbal communication skills, customer service skills, and attention to detail.
Strong organizational and information gathering skills and techniques.
Outgoing personality & professional demeanor.
Drive and need to work and succeed.

Nice To Haves

Previous customer service experience preferred.
The ability to drive a manual shift vehicle is preferred, but not required.
Typing and computer skills preferred.

Responsibilities

Carry out the policies and procedures of Pyramid Global at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.
Follow safety procedures to ensure a safe working environment.
Ensuring that all bell functions are consistently met, including: Greeting, opening doors for all guests as they enter/exit lobby or front door, providing directions to conference center.
Offers valet to every guest w/vehicle.
Providing luggage and package assistance to and from guest and meeting rooms, informing guests of guest room functions and emergency information.
Delivery of guest items throughout hotel
Maintaining cleanliness and appearance of front door area and lobby/library area
Maintains fire in the outdoor fire pit every evening, year-round and also a fire in the lobby fireplace on days daytime temperatures are below 50 degrees.
Interfacing with front desk to meet guests needs.
Carry out transportation functions, including: Providing daily arrival/departure airport transportation as directed by Bell Captain or Front Office Management/Supervisory staff.
Maintain cleanliness and safety features of shuttle bus, golf carts, and resort van through frequent inspections.
Delivering boxes, packages, etc. as necessary.
Delivers outgoing mail and picks up incoming mail from resort mailbox at Park Headquarters and delivers to Sales Office Administrative Assistant Monday – Friday.
Is knowledgeable of all hotel and conference center services and upsells.
The flexibility to work a varied schedule due to business levels and industry demand (7 days a week/365 days a year including holidays). We staff our area from 7am-11:30pm daily. Please note that earlier and later hours may be required during peak seasons.
Provides a concierge function by assessing and offering creative suggestions and recommendations to guest requests, including: Maintains concierge manuals and Rolodex.
Maintains and updates files on metropolitan restaurants and assists guests with making reservations.
Arranges golf tee times, spa appointments, boat, and other recreational reservations.
Conducts tours of hotel, guest rooms, and cottages to guests.
Assists guests with ordering flowers, balloons, gifts, etc by directing them to Front Office/Assistant Manager.
Maintains the guest service brochure rack with updated brochures or Stonewall Resort, all other State Parks, and local Lewis, Upshur, Braxton, Harrison, and Randolph Co. point of interest.
Assists callers and guests with directions and maps.
Provide assistance in other job classification as determined necessary by immediate superior.