Bell Person

Seminole Gaming•Immokalee, FL

26d•Onsite

About The Position

Overview SEMINOLE CASINO HOTEL IMMOKALEE Hiring smiling faces and happy personalities ! Only a 30-minute drive from Daniels & SR 82, a 25-minute drive from LaBelle, or a 40-minute drive from I-75 and Immokalee Rd. At Seminole Immokalee Casino and Hotel, we have 3 restaurants, 4 bars, 24/7 hours, no last call, the party never stops! All employees eat free on shift in our dining room! Weekly pay, bonus eligibility, and the best benefit package in SWFL! Advancement and training opportunities galore, where 1 out of every 12 employees are promoted each year ! In 2024 Seminole Gaming / Hard Rock International were selected as a US Best Managed company for the fourth consecutive year. Seminole Hard Rock ranked #20 of 500 Best Places to Work by Forbes in 2021. We believe in making “More in Paradise ” for our guests that travel to us from all over the world. Come see why our team members stay for 7 years on average, experience our family environment, and positive and fun work culture! “Feel the Vibe” is one of our core values; does your current job offer all this and more?! With casinos and hotels in over 70 countries, this is your foot in the door to the Seminole Hard Rock family of companies, transfer anywhere in the world , Get In and Get Moving ! OUR COMMITMENT TO SERVICE: We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Requirements

High School diploma, GED or equivalent required
Prior high-volume guest service experience required
Must have exceptional guest service skills
Must be detail oriented
Must possess basic math skills
Must be able to communicate effectively with guests and other team members
Must be able to work nights, weekends, and holidays
Duties and responsibilities are typically performed in a front desk setting, which can be fast-paced.
You may be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
Must be able to work standing/walking for long periods of time
The employee must frequently lift and/or move up to 50 pounds
While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.
Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.
Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception.
Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.
Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.
Will regularly bend, stoop, kneel, and twist at the waist.
May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.
Will regularly be exposed to tobacco and other second hand smoke.
May occasionally use de-escalation techniques to resolve customer conflict.
Will be required to assist in customer evacuation in case of emergency.

Responsibilities

Assist guests with luggage delivery, pick up, and storage.
Deliver mail and packages.
Greet arriving vehicles and guest and bid them farewell upon departure.
Knowledgeable of property amenities so Guests best enjoy all the casino/hotel offers during their current and future visits.
Assist the Front Desk, as needed.