Bell Person

Loews Hotels•Arlington, TX

About The Position

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more What We’re Looking For: A friendly and energetic Bell Person dedicated to enhancing our guest experience through exceptional service and support. A successful candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: Approachable with a warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members. Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs. Skilled communicator capable of engaging with guests and team members with clarity and professionalism. Proactive with the ability to handle various tasks and adjust to changing situations. Veterans and military spouses are encouraged to apply What You’ll Do: Welcome and assist arriving and departing guests with professionalism and courtesy. Safely handle and transport luggage, baggage, and packages. Securely store luggage while awaiting transfer. Provide detailed information about room types, amenities, and hotel facilities to guests and addresses guest inquiries. Communicate hotel emergency procedures as needed. Offer information about the hotel and local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs. Transport guests safely to and from property areas. Build positive relationships with all hotel departments, Front Desk, Valet Parking, Concierge, and Housekeeping. Remain vigilant at your post when not assisting guests, ensuring guest safety and notify Security if necessary. Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks. Perform other assigned duties as needed. Your Qualifications Include: High school diploma or equivalent work experience preferred. Previous experience in a hospitality or customer service role preferred. Ability to lift items more than 75lbs, such as luggage. Experience in a hotel or resort environment preferred. Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Requirements

High school diploma or equivalent work experience preferred.
Previous experience in a hospitality or customer service role preferred.
Ability to lift items more than 75lbs, such as luggage.

Nice To Haves

Experience in a hotel or resort environment preferred.

Responsibilities

Welcome and assist arriving and departing guests with professionalism and courtesy.
Safely handle and transport luggage, baggage, and packages.
Securely store luggage while awaiting transfer.
Provide detailed information about room types, amenities, and hotel facilities to guests and addresses guest inquiries.
Communicate hotel emergency procedures as needed.
Offer information about the hotel and local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs.
Transport guests safely to and from property areas.
Build positive relationships with all hotel departments, Front Desk, Valet Parking, Concierge, and Housekeeping.
Remain vigilant at your post when not assisting guests, ensuring guest safety and notify Security if necessary.
Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks.
Perform other assigned duties as needed.