Bell Person- Free Parking

The Palms Hotel & Spa•Miami Beach, FL

64d•Onsite

About The Position

The Palms Hotel & Spa combines genuine service, laid-back sophistication and oceanfront serenity into a 251-room vacation, meeting, and wedding destination where complete wellness and environmental awareness are at the center of each guest experience. Privately owned and managed by a European family since over 25 years, The Palms is a AAA Four-Diamond rated hotel with a lush tropical pool area, a full-service beach operation, over 8,000SF of meeting and event space, an AVEDA lifestyle spa & salon, and ESSENSIA Restaurant & Bar, its signature natural gourmet eatery. The Palms Hotel & Spa is a member of Preferred Hotels & Resorts, a collection of the finest independent luxury hotels around the world, and Beyond Green, a global portfolio of planet Earth’s most sustainable hotels, and the recipient of Travel & Leisure’s World’s Best Award for six consecutive years. Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of our family! Job Summary The bell person provides our Guests with a warm welcome and departure experience. The bell person assist Guests with their luggage upon arrival and departure. The bell person ensure that guest luggage is safe while under their care. The bell person shall be pro-active in providing service and promoting the hotel amenities to guests. The bell person shall be well versed in the various hotel amenities, promotions, etc.

Requirements

Be courteous
Show genuine care for all co-workers and guest(s)
The ability to work well in a team environment
Proficient in the English language. Second language is an asset.
Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Maintain a professional appearance and manner at all times.
Possesses excellent people skills, an energetic personality and superior listening skills.
Has strong orientation towards customer service with a special focus on etiquette.
The ability to always be courteous, friendly and professional. Instills a can do attitude in all team members and promotes team work between departments.
Excellent time management skills.
Exceptional detail in follow-up.
Creative problem solving skills.
Ability to quickly evaluate alternative and decide on a plan of action.
Instills a calm, organized approach in all situations.

Nice To Haves

Second language is an asset.

Responsibilities

The bell person is posted at the entrance and near the Front Desk in the lobby.
The bell person shall escort guests to the Front Desk whenever possible.
The bell person work closely with the AYS and Front Desk Departments to provide prompt and courteous luggage assistance to all Guests.
While escorting Guests to their rooms the bell person shall inform the Guest of the hotel amenities, once in the room, the bell person shall inform the Guest about the in-room amenities.
While providing luggage assistance for departing Guests, the bell person shall inquire about the Guests stay, the Bellman shall invite the Guest to return to The Hotel.
The bell person respond to Hotsos requests for luggage assistance for arrival and departure. For arriving Guests, luggage shall be delivered within 10 minutes of registration and for departing Guests, the bell person shall arrive within 8 minutes of departure.
The bell person handle guest room deliveries, such as newspapers, pre-arranged group amenities and guest packages.