Bell Person
Hersha Hospitality Management LP•Fort Worth, TX
2d
About The Position
Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services. Your Growth Path Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager
Requirements
- High School diploma preferred.
- Previous customer experience required or equivalent training.
Responsibilities
- Load and unload luggage carts.
- Tag and store luggage.
- Escort guest to hotel rooms.
- Provide an overview of guest room, hotel services and amenities.
- Make deliveries to guest rooms.
- Assist guest with room changes.
- Stock pantry when necessary.
- Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
- Perform house attendant functions when staff shortages occur.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Benefits
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
