BELL PERSON (FULL-TIME)

Springboard Hospitality-posted 9 months ago

$18 - $18/Yr

Full-time • Entry Level

Honolulu, HI

Accommodation

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey—inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage.
Know the complete hotel facilities and layout in order to escort guests to and from their rooms, explaining in the proper dialogue, all in-room amenities, emergency procedures and the general hotel facilities.
Delivery of flowers, packages, gifts, amenities, messages and parcels as directed by the day's priorities.
Responsible valet parking service to guests following OLSSpringboard Hospitality transportation guidelines.
Assist with the activities and fostering good relations with the car rental companies, taxi services, tour and travel companies, limo services, etc. to provide the maximum level of quality service.
Provide information and recommend area restaurants, theaters, community events, activities, etc. to ensure optimum guest satisfaction.
Polishing and monitoring all bell carts on a consistent basis and maintaining the work area in a clean and orderly manner.
Handle the maintenance program of company vehicles, cleaning schedule, refueling and trip logs.
Report and/or follow-up on any complaints, problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
Requires working knowledge of guest services and hotel services, policies or operations.
Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 100 lbs.
Ability to climb stairs and ladders at a rapid pace.
Ability to perform duties within extreme temperature ranges.

1+ Previous Valet & Guest Services in hospitality or fast paced environment preferred.
Advanced knowledge of computer software (including Microsoft Office, outlook) and/or micros station.
High School diploma or GED required; college degree preferred.
Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
Must be service oriented with excellent customer service and sales skills.
Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language.
Must be energetic and outgoing.
Must possess excellent interpersonal and organizational skills.
Must be able to follow directions with attention to detail, speed and accuracy.
Must be a team player with the ability to work under minimal supervision.
Must be able to multi-task in a fast-paced work environment.
Must be able to understand and work with basic financial information and solve basic arithmetic problems.
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand for the entire shift.
Knowledge of classic cocktails and modern classics.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Ability to accurately count cash.
Ability to operate cash register.
Must be able to exercise confidentiality and discretion.

Competitive Base Salary
PTO
Medical, Dental, Vision, Life, Pet Insurance
401K
Costco Membership
Bereavement Leave
Management Contract Referral Program
Education Assistance
Employee Rates at all of Springboard Hospitality's 35+ Hotels
Monthly Cell Phone Stipend
Dry Cleaning Services
Hotel Level Executive Bonus Program
Retention Bonuses
Lead Share Program
Associate of the Month/Quarter & Company-wide Associate of the Year Programs
Associate Referral Bonus Program

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

Resume Examples

•

Cover Letter Examples

BELL PERSON (FULL-TIME)

Job Search Resources

Tools

Career Hubs

Guides

Company