Bell person/ Dock Porter

Grand Hotel•Mackinac Island, MI

14d•Onsite

About The Position

Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island! This job posting is only for applicants who do not require visa sponsorship. If you do need visa sponsorship, please apply to the H2B job postings. Housing and meals in our onsite cafeteria available at $19.50/day. Bellhop/Dock Porter will be responsible for welcoming guests, opening doors, keeping entry areas and courtyard clean, unloading and transporting guests’ luggage by bicycle, hand, or baggage cart, receiving and attaching claim checks, responding to guest requests and issues, answering phones at the bell desk to assist guests with luggage-related requests, which includes answering questions about luggage pick-up times, confirming with guests when their luggage is set to arrive at their room, and answering questions pertaining to luggage pick-up scheduling, and recommending and acquainting guests with hotel amenities and activities.

Requirements

Three (3) months of guest service experience at a high-end hotel, resort, or private club required.

Responsibilities

welcoming guests
opening doors
keeping entry areas and courtyard clean
unloading and transporting guests’ luggage by bicycle, hand, or baggage cart
receiving and attaching claim checks
responding to guest requests and issues
answering phones at the bell desk to assist guests with luggage-related requests, which includes answering questions about luggage pick-up times, confirming with guests when their luggage is set to arrive at their room, and answering questions pertaining to luggage pick-up scheduling
recommending and acquainting guests with hotel amenities and activities