Bell/Luggage Attendant

Marriott Warner Center Woodland Hills • Los Angeles, CA

455d • $42,266 - $42,266

About The Position

The Bell/Luggage Attendant at the Warner Center Marriott plays a crucial role in ensuring a positive guest experience during their arrival and departure. This position involves assisting guests with their luggage, providing information about hotel facilities, and maintaining the cleanliness of the lobby and baggage areas. The attendant is expected to deliver excellent customer service and support the front desk as needed.

Requirements

• High school diploma or equivalent required.
• Hotel experience preferred.
• Ability to communicate effectively with guests and respond to questions.
• Knowledge of hotel services and local area events.
• Ability to drive vans, limousines, and automobiles with an excellent driving record.
• Ability to handle luggage up to 75 lbs. with manual dexterity.
• Ability to stand, walk, and sit continuously while performing job functions.
• Effective verbal and written communication skills.
• Ability to adapt communication style to different audiences.

Nice To Haves

• Experience in customer service roles.
• Familiarity with hotel operations and local attractions.

Responsibilities

• Show guests to their rooms and assist with luggage.
• Explain hotel facilities, their locations, hours of operation, and answer guest questions.
• Check luggage for hotel guests for both day and overnight stays.
• Maintain the designated station in the lobby and be readily available for guests.
• Open doors and greet guests in a friendly manner.
• Keep the bell stand, lobby, and baggage room clean.
• Post daily events and entertainment boards in the lobby.
• Maintain open communication through proper use of intershift logs.
• Deliver messages and valet services to guest rooms.
• Perform timely pick-ups and drop-offs at the airport for guests.
• Assist the front desk with key inventory twice weekly.
• Comply with attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Vision insurance
• Pet insurance through ASPCA
• Vacation, Sick and Holiday programs
• Short and Long-Term Disability plans
• DailyPay for early access to earnings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED