Bell Lobby Attendant (Full Time)

Human Resources Team•Waimea, HI

3d•Onsite

About The Position

Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more. At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us. Band 1U Bell Lobby Attendant Job Overview: Greet hotel guests upon arrival, present leis and escort guests to registration. Assist in check-in procedures. Escort guests to their rooms, providing information on resort facilities/events, restaurants, Ocean Awareness Program and Big Island activities. Familiarize guest with hotel room and amenities. Assist in bell department with answering telephone and tagging luggage. Keeps lobby clean and orderly. May deliver items to guest rooms, as needed. Retrieve juice & lei’s from loading dock and stock refrigerators. Keep back area clean and wash glassware in lobby housekeeping closet.

Requirements

Must be pleasant, smiling and friendly.

Responsibilities

Greet and welcome guests in a warm and friendly manner, present leis and other amenities, personalizing service to guests.
Escort guests to registration and may assist with check-in.
Escort guests to their room, providing information on resort facilities/events, restaurants, Ocean Awareness Program and Big Island activities.
Familiarize guest with hotel room and amenities.
Keep lobby clean and orderly; greet guests and offer assistance.
Perform duties following the resort standard operating procedure.
Must be warm and friendly at all times, greeting guest and personalizing their service using a professional manner (No Gum chewing, leaning, sitting and/or sluggish demeanor).
Perform other related duties as assigned or required.
Assist other positions in the department as needed.
Deliver items to guest rooms as requested.
Assist with site tours of the resort if requested.
Retrieve juice & lei’s from loading dock and stock refrigerators.
Keep back area clean and wash glassware in lobby housekeeping closet.