Bell Expeditor (Full Time)

The Westin Hapuna Beach Resort•Waimea, HI

2d•Onsite

About The Position

Bell Expeditor (Full Time) Division: Front Office (FRN006) Band 1 Bell Expeditor Primary Responsibilities: Greeting guests and visitors in a friendly and welcoming manner. Open doors of vehicles arriving or departing the hotel. Responsible for the flow and the parking of vehicles in the front circle. Answer the telephone at the bell desk and arrange assistance for guests. Direct the luggage/valet attendants on the proper rotation of duties and record information in control logbook. Assist in valet parking, tagging bags, loading/unloading luggage and lost luggage. Provide information about the resort and its recreational facilities, restaurants, and about the Big Island attractions and local activities. Essential Duties: Greeting and welcoming guests in a warm and friendly manner, personalizing the service. Direct the front service employees to ensure that prompt and courteous service is provided according to resort standards. Open vehicle doors for guests. Record all movements in the control log and ensure completion of the requested service. Organize group bag deliveries, bag pulls and amenity deliveries. Coordinate the rotation of duties for luggage/valet attendants and other front service staff. Contact shuttle for guests awaiting pick-up within the resort. Communicate with the front desk on arrivals, departures and deliveries. Provide information to guests regarding the resort and its recreational and dining facilities, Big Island attractions and local activities. Answer all phone calls promptly using the guest’s name. Respond and resolve guest complaints and concerns. Ensure that the resort shuttle is on schedule and that golf bags or other items are delivered. Perform other related duties as assigned or required. Other Duties: Assist LVA with parking or retrieving vehicles, loading and unloading luggage, and other duties. Keep the work area and lobby clean and orderly. Assist in other positions at the front office. Transport guests to other areas within the resort.

Requirements

Must have a valid driver's license and clean driving abstract (no moving violations in the past 3 years).
Must be pleasant, smiling and friendly.
Must be able to multi-task.
PUC physical if operating shuttle.

Responsibilities

Greeting guests and visitors in a friendly and welcoming manner.
Open doors of vehicles arriving or departing the hotel.
Responsible for the flow and the parking of vehicles in the front circle.
Answer the telephone at the bell desk and arrange assistance for guests.
Direct the luggage/valet attendants on the proper rotation of duties and record information in control logbook.
Assist in valet parking, tagging bags, loading/unloading luggage and lost luggage.
Provide information about the resort and its recreational facilities, restaurants, and about the Big Island attractions and local activities.
Greeting and welcoming guests in a warm and friendly manner, personalizing the service.
Direct the front service employees to ensure that prompt and courteous service is provided according to resort standards.
Open vehicle doors for guests.
Record all movements in the control log and ensure completion of the requested service.
Organize group bag deliveries, bag pulls and amenity deliveries.
Coordinate the rotation of duties for luggage/valet attendants and other front service staff.
Contact shuttle for guests awaiting pick-up within the resort.
Communicate with the front desk on arrivals, departures and deliveries.
Provide information to guests regarding the resort and its recreational and dining facilities, Big Island attractions and local activities.
Answer all phone calls promptly using the guest’s name.
Respond and resolve guest complaints and concerns.
Ensure that the resort shuttle is on schedule and that golf bags or other items are delivered.
Perform other related duties as assigned or required.
Assist LVA with parking or retrieving vehicles, loading and unloading luggage, and other duties.
Keep the work area and lobby clean and orderly.
Assist in other positions at the front office.
Transport guests to other areas within the resort.