Bell/Door Waldorf Ambassador - Waldorf Astoria New York

Hilton•New York, NY

9h•$22 - $29•Onsite

About The Position

EOE/AA/Disabled/Veterans What are we looking for? The ideal Waldorf Ambassador will embody the essence of luxury hospitality, serving as the first and last impression of our hotel. This role requires a passionate, service-driven professional who takes pride in delivering anticipatory, personalized experiences that exceed guest expectations. We are looking for individuals who genuinely enjoy creating memorable moments and are committed to achieving Forbes 5-Star standards. A warm, engaging, and professional demeanor, ensuring every guest feels valued and welcomed from the moment they arrive until their departure A genuine passion for hospitality, with a natural ability to anticipate guest needs and provide service that is both intuitive and seamless Exceptional communication skills, allowing for effortless interactions with guests, team members, and leadership to ensure a smooth and refined experience Strong attention to detail, ensuring every aspect of the arrival and departure process is executed flawlessly, from luggage handling to room escorts A proactive and solution-oriented mindset, always willing to go above and beyond to enhance the guest experience A polished and professional appearance, reflecting the elegance and sophistication of our brand Physical stamina and strength, as this role involves lifting, carrying, and standing for extended periods Previous experience in a luxury or Forbes 5-Star hotel is preferred, with an understanding of the level of service expected in a world-class environment Full availability, including mornings, evenings, weekends, and holidays, to accommodate the needs of our guests at all times Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! What are the benefits of working with Hilton? Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. After undergoing a transformative restoration, Waldorf Astoria New York is open and has reignited its magnetic allure. Waldorf Astoria New York is seeking a Waldorf Ambassador to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. What will I be doing? As a Waldorf Ambassador, you will play a pivotal role in shaping the arrival and departure experience for our guests, ensuring that every interaction reflects the warmth, elegance, and personalized service that define our Forbes 5-Star aspirations. As the first and last point of contact, you will create a lasting impression, embodying the hotel's commitment to anticipatory hospitality and luxury service. Your attentiveness, professionalism, and genuine interest in each guest’s journey will set the tone for an unforgettable stay.

Requirements

A warm, engaging, and professional demeanor, ensuring every guest feels valued and welcomed from the moment they arrive until their departure
A genuine passion for hospitality, with a natural ability to anticipate guest needs and provide service that is both intuitive and seamless
Exceptional communication skills, allowing for effortless interactions with guests, team members, and leadership to ensure a smooth and refined experience
Strong attention to detail, ensuring every aspect of the arrival and departure process is executed flawlessly, from luggage handling to room escorts
A proactive and solution-oriented mindset, always willing to go above and beyond to enhance the guest experience
A polished and professional appearance, reflecting the elegance and sophistication of our brand
Physical stamina and strength, as this role involves lifting, carrying, and standing for extended periods
Full availability, including mornings, evenings, weekends, and holidays, to accommodate the needs of our guests at all times

Nice To Haves

Previous experience in a luxury or Forbes 5-Star hotel is preferred, with an understanding of the level of service expected in a world-class environment

Responsibilities

Warmly welcome guests upon arrival, offering a gracious and personalized greeting while opening doors and assisting with entering and exiting the building
Assist with luggage handling, including unloading from vehicles, securely transporting to the guest’s room, and loading upon departure in a thoughtful and seamless manner
Provide a refined and informative room escort, delivering luggage, orienting guests to their accommodations, and ensuring they feel comfortable and well-informed about the hotel's amenities and services
Anticipate guest needs by offering proactive assistance, remembering preferences, and ensuring each guest is treated with personalized attention
Coordinate with the Front Desk and Concierge to provide a seamless check-in and check-out experience, ensuring guest requests are met with efficiency and care
Handle guest inquiries and special requests with attentiveness and professionalism, ensuring prompt resolution and guest satisfaction
Maintain a pristine arrival and departure area, ensuring the entrance, lobby, and porte-cochère are immaculately presented and organized at all times
Assist with guest transportation needs, including calling for cars, arranging taxis, and providing directions or recommendations with an informed and courteous approach
Uphold the highest level of discretion and confidentiality, ensuring a sense of security and exclusivity for all guests
Collaborate with all hotel departments to ensure seamless communication and service consistency that upholds our luxury standards

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs