Bell Captain

Opal Key Resort & Marina•Key West, FL

About The Position

The bell captain is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The bell captain trains and assists with escorting guests to and from their rooms, orienting them with the property, assisting the guest in any way to make them feel more comfortable and aware. Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Short Term Disability Free Associate Parking Free Meal for every shift worked 25% Discount in Resort Outlets Hotel Discounts with OPL Friends and Family Discount

Requirements

Proficient in English
Ability to stand on your feet for several hours
Must be able to push/pull luggage carts must have valid drivers license
High School diploma

Nice To Haves

Previous guest service
Previous customer service experience preferred
Excellent communication skills

Responsibilities

Train new bell staff on hotel policies and guest service standards.
Create work schedules and assign tasks to bell staff.
Monitor performance, provide coaching, and conduct performance reviews.
Conduct pre-shift briefings to delegate responsibilities.
Greet guests and coordinate luggage handling upon arrival and departure.
Escort guests to their rooms, explaining hotel amenities and services.
Handle guest inquiries about local attractions, dining, and transportation.
Provide information about the hotel, its layout, and services.
Greet VIP guests and handle special requests.
Assist in resolving guest concerns and act as a liaison to management.
Opening vehicle doors for guests and aiding in the removal of luggage and personal belongings
Driving vehicles to designated areas and safely parking the
Recording parking spots and placing guests’ keys in a safe location
Retrieving vehicles when guests are ready to leave
Directing traffic in the valet area and sometimes in parking lots
Helping guests secure taxis or find their rideshare vehicles
Coordinate with other departments like the front desk and housekeeping.
Manage group arrivals and departures, including luggage tag preparation and porter assignments.
Ensure the prompt and proper handling of all guest luggage and deliveries.
Maintain the cleanliness and order of the bell stand, bell carts, and luggage storage areas.
Maintain accurate records of luggage storage and other requests.
Assist with special events and other duties as requested.