Bell Captain

Auberge Collection • Napa, CA

8h • $21

About The Position

Take charge of hospitality as a Bell Captain, where your leadership will set the tone for exceptional guest service. Leading a team of bellmen, you'll orchestrate seamless arrivals and departures, ensuring each guest's journey begins and ends with a touch of warmth and efficiency.
Supervise and lead the bell staff, providing guidance, training, and support to ensure efficient and courteous service.
Assist guests with luggage, transportation, and other needs, ensuring a seamless and welcoming arrival and departure experience.
Collaborate with other hotel departments to coordinate services for guests, including transportation, room assignments, and special requests.
Conduct training sessions for bell staff, ensuring they are well-versed in customer service standards, safety procedures, and hotel policies.
Handle guest concerns or issues related to bell services, finding effective solutions and ensuring a positive experience for guests.
The starting range for this position is $20.90. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Requirements

• A minimum of one-year experience as a Bellperson, preferably in a luxury environment
• Ability to work a flexible schedule, including weekends and holidays, according to department needs
• Valid CA Drivers License to operate a motor vehicle with proof of a clean DMV record.

Responsibilities

• Supervise and lead the bell staff, providing guidance, training, and support to ensure efficient and courteous service.
• Assist guests with luggage, transportation, and other needs, ensuring a seamless and welcoming arrival and departure experience.
• Collaborate with other hotel departments to coordinate services for guests, including transportation, room assignments, and special requests.
• Conduct training sessions for bell staff, ensuring they are well-versed in customer service standards, safety procedures, and hotel policies.
• Handle guest concerns or issues related to bell services, finding effective solutions and ensuring a positive experience for guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed