Front Office - Bell Captain

Human Resources•Napa, CA

21d•$18 - $20

About The Position

The Bell Captain oversees the daily operations of the Bell Staff, ensuring efficient service, optimal staffing, and a warm, welcoming experience for all guests. This role manages luggage assistance, valet services, guest escorts, and room deliveries, while also acting as a point of contact for guest inquiries and service recovery. The Bell Captain ensures a high level of guest satisfaction and leads the team in upholding service standards.

Requirements

Minimum two (2) years of related hospitality experience required.
Ability to train, mentor, and lead team members to deliver exceptional guest service.
Strong interpersonal, communication, and conflict resolution skills.
Must display a professional demeanor and maintain guest confidentiality.
Comfortable with using phones, computers, and hotel management systems.
Must be able to explain basic room and hotel technology to guests.
Basic math proficiency required (addition, subtraction, multiplication, division).
Must be fluent in English (spoken and written).
Ability to read and interpret documents such as safety instructions and hotel manuals.
Applies logic and common sense to address guest needs and operational challenges.
Valid driver’s license in good standing.
Ability to safely operate both automatic and manual transmission vehicles.
Available to work varied shifts, including nights, weekends, and holidays, based on business needs.
Maintains a clean, polished appearance and a positive attitude at all times.
Completes all required training as scheduled.