Bell Captain
About The Position
Supervise, schedule, and train bell staff to ensure efficient and professional service Greet guests upon arrival and departure in a warm, courteous, and professional manner Oversee luggage handling, storage, and delivery to guest rooms Coordinate guest transportation services, valet assistance, and group arrivals/departures Ensure lobby and entrance areas are clean, organized, and welcoming Assist guests with directions, local recommendations, and special requests Handle guest inquiries, concerns, and service recovery situations promptly and professionally Maintain accurate records of luggage storage and guest deliveries Collaborate with Front Desk, Concierge, Housekeeping, and Valet teams to ensure seamless operations Monitor staff appearance, grooming, and adherence to service standards Support VIP arrivals and special events coordination
Responsibilities
- Supervise, schedule, and train bell staff
- Greet guests upon arrival and departure
- Oversee luggage handling, storage, and delivery to guest rooms
- Coordinate guest transportation services, valet assistance, and group arrivals/departures
- Ensure lobby and entrance areas are clean, organized, and welcoming
- Assist guests with directions, local recommendations, and special requests
- Handle guest inquiries, concerns, and service recovery situations
- Maintain accurate records of luggage storage and guest deliveries
- Collaborate with Front Desk, Concierge, Housekeeping, and Valet teams
- Monitor staff appearance, grooming, and adherence to service standards
- Support VIP arrivals and special events coordination
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
