Bell Captain - The Diplomat Beach Resort, Curio Collection by Hilton

Hilton•Hollywood, FL

4d•Onsite

About The Position

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! #LI-CC2 A premiere Florida destination since 1958, The Diplomat Beach Resort, Curio Collection by Hilton, enters its next era, as the property transitions to Signia by Hilton, setting a new standard for sophisticated beachfront hospitality. Perfectly positioned between Miami and Fort Lauderdale, the reimagined resort blends timeless glamour with a modern beach club spirit. Home to 1,000 guestrooms and suites, the property pairs elevated design with effortless comfort. Our South Florida’s iconic hotel is looking for a Bell Captain to join its team! A Bell Captain is responsible for supervising Bellpersons, transferring and storing guest luggage and responding to guest requests. The ideal candidate has bell captain or similar hospitality supervisor experience in an upscale hotel setting. Seeking someone who has full open availability and thrives in a fast paced environment. Prior full-service luxury hotel experience of a similar size highly preferred.

Requirements

A Bell Captain is responsible for supervising Bellpersons, transferring and storing guest luggage and responding to guest requests.

Nice To Haves

The ideal candidate has bell captain or similar hospitality supervisor experience in an upscale hotel setting.
Seeking someone who has full open availability and thrives in a fast paced environment.
Prior full-service luxury hotel experience of a similar size highly preferred.

Responsibilities

Greet and escort arriving and departing guests to and from their accommodations
Retrieve and transport guest luggage
Inspect guest rooms and acquaint guests with these rooms and their features
Respond to guest inquiries and requests in a timely, friendly and efficient manner
Organize and store luggage, as needed, according to guidelines
Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Assist in the maintenance, appearance and functionality of equipment

Benefits

Go Hilton travel program\: 100 nights of discounted travel
Access to your pay when you need it through DailyPay
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
Flexible shifts and days off
Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
Mental health resources including free counseling through our Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
401K plan and company match to help save for your retirement
Available benefits may vary depending upon property-specific terms and conditions of employment