Bell Captain

Grand Hotel•Mackinac Island, MI

13d•Onsite

About The Position

Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island! This job posting is only for applicants who do not require visa sponsorship. If you do need visa sponsorship, please apply to the H2B job postings. Housing and meals in our onsite cafeteria available at $19.50/day. Are you a passionate hospitality professional who thrives on providing exceptional service? Join our team as a Bell Captain and be at the forefront of creating memorable experiences for our valued guests. As the Bell Captain, you will lead a team of dedicated bellpersons, setting the standard for impeccable service and attention to detail. With your energy, enthusiasm, and natural leadership abilities, you will ensure that guests receive a warm welcome, efficient assistance, and personalized care throughout their stay. If you have a genuine passion for hospitality, excellent communication skills, and the ability to anticipate guests' needs, we invite you to become a part of our team and play an integral role in shaping unforgettable guest experiences. Join our team as a Bell Captain and be part of a team that values exceptional guest service and creates memorable experiences. Apply now and showcase your leadership skills and passion for hospitality in a dynamic and exciting environment. Your dedication to guest satisfaction and your ability to lead a team will contribute to the success of our hotel/resort and make a lasting impact on our guests' stay.

Requirements

Less than three moving violations in the three previous years
No DUI convictions
Must have current driver’s license where applicable
Read, write and speak English fluently
Ability to communicate effectively with the public and other employees
Familiar with local area and attractions

Nice To Haves

One year prior Guest Services/Bell experience preferred
Valid CDL license where applicable

Responsibilities

Lead and inspire a team of bellpersons, fostering a culture of exceptional service and professionalism.
Greet and assist guests upon arrival and departure, providing a warm and personalized experience.
Coordinate luggage handling, transportation, and guest requests promptly and efficiently.
Maintain a high level of knowledge about the hotel's facilities, services, and local attractions.
Ensure a seamless and efficient flow of luggage, packages, and guest belongings.
Provide recommendations and assistance to guests, enhancing their overall stay.
Collaborate with other departments to ensure a smooth guest experience.
Uphold the hotel's standards of cleanliness, safety, and guest satisfaction.