Bell Captain - Full Time

Trump Hotels • Doral, FL

277d

About The Position

Provides guidance and leadership as Guest Service Supervisor and ensure consistent quality of guest service is provided to all guests in accordance with Trump National Doral - Miami Group culture standards.

Responsibilities

• Assign and instruct Guest Service Attendants in details of work.
• Observe performance and encourage improvement.
• Monitor lobby traffic to make staffing adjustments accordingly.
• Manage guest services operations.
• Resolve guest complaints by conducting thorough research of the situation and the most effective resolution.
• Authorize revenue allowances to remedy problems only after alternative solutions have been offered.
• Prepare and conduct daily pre-shift meetings.
• Communicate effectively with all staff and provide them with any information necessary to provide guest service.
• Monitor performance of staff with performance evaluations and discipline issues.
• Make recommendations for training related issues when inconsistencies develop.

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation