Bell Captain - Full Time

Trump HotelsDoral, FL
277d

About The Position

Provides guidance and leadership as Guest Service Supervisor and ensure consistent quality of guest service is provided to all guests in accordance with Trump National Doral - Miami Group culture standards.

Responsibilities

  • Assign and instruct Guest Service Attendants in details of work.
  • Observe performance and encourage improvement.
  • Monitor lobby traffic to make staffing adjustments accordingly.
  • Manage guest services operations.
  • Resolve guest complaints by conducting thorough research of the situation and the most effective resolution.
  • Authorize revenue allowances to remedy problems only after alternative solutions have been offered.
  • Prepare and conduct daily pre-shift meetings.
  • Communicate effectively with all staff and provide them with any information necessary to provide guest service.
  • Monitor performance of staff with performance evaluations and discipline issues.
  • Make recommendations for training related issues when inconsistencies develop.
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