Bell Captain - Full Time

Trump Hotel Collection • Doral, FL

131d

About The Position

Provides guidance and leadership as Guest Service Supervisor and ensure consistent quality of guest service is provided to all guests in accordance with Trump National Doral - Miami Group culture standards.

Requirements

• Experience in a Supervisory role.
• Minimum of 3-5 years Front Office, Guest Services and/or Housekeeping management experience for major Resort Company in a similar size operation.
• High school graduate or equivalent required.
• Four year college degree preferred.
• Knowledge of computer systems for registration, reservations and back up systems.
• Mathematical comprehension to understand and interpret numbers as they apply to operations.
• Ability to read, write, speak and understand the English language to communicate with guests and associates.
• Ability to develop subordinates to enhance advancement in the resort and corporation.
• Ability to effectively deal with internal guests and external guests, which requires tact, patience, and diplomacy.
• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.

Nice To Haves

• CPR Certification and/or First Aid Training preferred.
• Additional language ability preferred.

Responsibilities

• Assign and instruct Guest Service Attendants in details of work.
• Observe performance and encourage improvement.
• Monitor lobby traffic to make staffing adjustments accordingly.
• Manage guest services operations.
• Resolve guest complaints by conducting thorough research of the situation and the most effective resolution.
• Authorize revenue allowances to remedy problems only after alternative solutions have been offered.
• Prepare and conduct daily pre-shift meetings.
• Communicate effectively with all staff and provide them with any information necessary to provide guest service.
• Monitor performance of staff with performance evaluations and discipline issues.
• Make recommendations for training related issues when inconsistencies develop.

Benefits

• Participation in the federal E-Verify program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 251-500 employees