Bell Captain-($14/hr Open availability) CamelBack Resort

Towne Park • Tannersville, PA

204d • $14

About The Position

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

Requirements

• High school diploma or general education degree (GED) required.
• Must have and maintain a valid driver's license and clean driving record.
• One to three months related experience and/or training OR equivalent combination of education and experience.
• Customer service experience preferred.

Nice To Haves

• Knowledge of bell attendant responsibilities.
• Knowledge of principles and processes for providing customer and personal services.

Responsibilities

• Orchestrates the service experience for hotel guests while working alongside the bell staff to ensure that the site's service standards are met or exceeded.
• Assists guests with luggage including delivery and pick up of guest luggage during guest arrival and departure.
• Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers.
• Acknowledges and greets guests within 5 feet while maintaining a professional and friendly demeanor.
• Effectively participates in 'The Show Behind the Show' and delivers 'Aggressive Hospitality' to guests.
• Addresses guests using the appropriate greeting for the site.
• Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations.
• Conducts an effective and efficient room presentation.
• Maintains a detailed knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.
• Promotes a teamwork philosophy through leading by example and effective communication skills.
• Completes all tasks in a timely manner as instructed by the Account Manager.
• Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company's 401k retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED