Bell Attendant

Seascape Beach Resort•Aptos, CA

1d•$17 - $19•Onsite

About The Position

The Bell Person is responsible for greeting guests upon arrival and departure by assisting with luggage and providing a great guest experience. Must maintain friendly and attentive service.

Requirements

Requires good communication skills, both verbal and written
Exceptional organizational skills and customer service skills
Must be willing to work a variety of day/night and weekend shifts
Punctuality and regular and reliable attendance
Interpersonal skills and the ability to work well with co-workers and the public
Able to lift, push, and pull heavy objects
At least 1 year related hotel/resort industry experience and/or training
High school or GED graduate
Ability to read, comprehend and provide instructions, both written and verbal
Ability to effectively present information to individuals and all sizes of groups (i.e. clients, customers, guests, associates, managers etc.)
Proficient in Outlook and Internet applications
Must provide valid document(s) to work in the US
Valid California Driver License is required
Use hands to finger, handle, or feel; and talk or hear.
Specific vision abilities required by this job include close vision
Lift 25-50 lbs
Sit, stand and walk for long periods of time

Responsibilities

Offers assistance with vehicle doors and luggage upon guest arrival
Assist guest with transportation to locations on property by golf cart
Deliver guest luggage, packages etc. in a timely manner
Complete all items on the daily checklist per the Bell Captain, Manager or Director
Communicate pertinent guest information to designated departments and personnel
Provide assistance to the concierge, front desk, and PBX when needed
Must ensure the front drive and lobby are clean, organized, and tidy along with the bell closet
Conducts tours of hotel and guest rooms to guests when needed
Delivery of various guest and employee amenities and packages throughout hotel as needed
Is knowledgeable of all hotel and conference center services and amenities
Ability to communicate customer needs and resolve complaints independently
Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity deliveries
Follow up with front office team members on daily shift and individual duties
Responsible for maintaining Porte-cochere/lobby appearance while on duty
Assist in training new employees
Coordinate and assist Front Desk Agents with relocation of guests when necessary
Deliver service at a level that exceeds guest expectations
Access the hotel property management system (Maestro)
Complete additional duties as assigned by the Bell Captain or Front Office Manager(s)
Attend and participate in all required meetings
Ability to act independently with minimal supervision
Perform other related duties as requested by the supervisor